Privacy Policy — Junk Removal Hemet, CA

This is the privacy policy for our locally owned junk removal company based in Hemet, California. We take your privacy seriously. When you call us, fill out our form, or interact with our website, you trust us with pieces of your personal world. We don’t take that lightly.
If you have questions after reading this page, pick up the phone and call (951) 799-7512. A real person who lives here in the San Jacinto Valley will answer.

Information We Collect

We keep things simple. We don’t run complicated tracking systems or gather data we don’t need. Here’s what we collect and how.

Information You Give Us Directly

When you call us. Calling (951) 799-7512 is the primary way our customers reach us. We see your phone number and any information you share during that conversation. Our team takes notes so we can give you an accurate price and coordinate pickup. We don’t record calls.

When you fill out our contact form. Our contact page has a short form that asks for your name, phone number, address, and a description of the junk. We need these details to provide an upfront quote. That’s it. The form is powered by Forminator, a secure plugin that stores submissions on our own server.

When you text us. You can also text the same number to request a quote. We receive your phone number, your message, and any photos you attach. We treat text messages with the same privacy standards as phone calls. We reply, we coordinate, we delete when no longer needed. We never send unsolicited texts.

When you email us. If you email, we have your email address and whatever you write. We don’t use it for marketing. We just reply.

Information Collected Automatically

When you browse our site, some technical data is collected automatically. This is standard across the web.

Usage data. We may use Google Analytics to see which pages are visited most, how long visitors stay, and what devices they use. This data is anonymized—no names, no phone numbers. It collects IP address, browser type, operating system, referring URLs, and timestamps.

Cookies. Our site uses minimal cookies for basic functionality. Our theme (Kadence) and contact form plugin (Forminator) may set small session cookies so the site works correctly. We don’t use advertising cookies, remarketing pixels, or third-party trackers. You can block cookies in your browser settings and the site will still work.

How We Use Your Information

WWe use your information for the straightforward reasons you’d expect from a local junk removal company, nothing more.

  • To provide our services. Your name, phone, address, and job description let us give an accurate quote, schedule a pickup, confirm an appointment, and give you a courtesy call when the crew is on the way.
  • To communicate with you. We answer your questions, respond to inquiries, and follow up if we need clarification about what needs to be hauled.
  • To improve our website. Anonymized usage data helps us make the site better for you and for everyone else who visits.
  • To meet legal obligations. If the law, a regulation, or a valid court order requires disclosure, we comply.

We never use your data for automated decision-making. No algorithm is judging you based on your cross streets. A person reads your message. A person responds.

 sMS and Text Message Communications (If You Choose to Text)

Most of our customers call. That’s what we prefer, and that’s what we build our service around. But if you choose to text, here’s what you need to know.

Consent. When you initiate a text to (951) 799-7512, you’re starting the conversation. By doing so, you consent to receive replies related to your junk removal request—quotes, scheduling confirmations, arrival notifications. We don’t send marketing texts. We don’t text after your job is done unless you reach out again.

Message frequency. Typically a handful of messages over a day or two while we coordinate your pickup. Nothing more.

Message and data rates. Your mobile carrier’s standard rates for sending and receiving texts apply. We charge nothing.

Opting out. Reply STOP to any text from us. You’ll get one final confirmation, then no further messages. Or just call us and ask to be removed. Either works.

No sharing of mobile data. We never sell, rent, or share your mobile number or SMS consent with any third party for marketing. This applies even if our business assets change hands—your mobile data will never be part of a marketing list transfer.

How We Share Your Information

We run a junk removal business, not a data brokerage. Your information isn’t for sale.

Business transfers. If our company is sold, merged, or acquired, customer data may be transferred as a business asset. You’ll be notified via prominent notice on our website of any change in ownership and any resulting policy changes.

We don’t sell your personal information.

Service providers. A few trusted third parties help run our business: our website host (stores form data securely), our email provider, and possibly Google for anonymized analytics. These providers are contractually bound to confidentiality.

Legal requirements. If a court, government agency, or regulatory body requires disclosure, we comply. We also disclose if we believe in good faith it’s necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

We use very few cookies, and none are for advertising.

Session cookies. Essential for the site to work. They disappear when you close your browser.

Persistent cookies. May remember your preference to dismiss the cookie notice. They stay for a short period.

Google Analytics. If active, Google sets cookies for anonymized usage data. Google’s privacy policy covers that. You can install Google’s opt-out browser add-on to disable tracking entirely.

Do Not Track signals. Some browsers send a “Do Not Track” signal. There’s no industry consensus on how to interpret these, so our site doesn’t change behavior when receiving them. You can configure your browser to reject all cookies in your privacy settings if you prefer.

Data Security

We take commercially reasonable steps to protect your information.

  • Our website uses SSL encryption (HTTPS). The padlock icon in your browser bar confirms this.
  • Form submissions are stored on a secure server with access restricted to authorized personnel only.
  • Mobile devices used for texting are passcode-protected.
  • We stay current with WordPress core, theme, and plugin updates to patch security vulnerabilities.

No method of electronic storage is 100% secure. We do our best, but absolute security can’t be guaranteed. If you have concerns, call us rather than sharing sensitive details online.

Under California Civil Code Section 1798.81, we take reasonable steps to dispose of customer records containing personal information when they’re no longer needed—through secure digital deletion and, for any paper records, cross-cut shredding.

Your California Privacy Rights

Because we’re based in California and serve California residents, we comply with both the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Right to Know. You can ask what categories of personal information we’ve collected, where it came from, why we collected it, and who we’ve shared it with. You can make this request up to twice in a 12-month period.

Right to Access. You can request a copy of the specific pieces of personal information we have about you.

Right to Delete. You can ask us to delete the personal information we’ve collected from you. Some exceptions apply—if we need to keep data to complete a transaction, detect security incidents, comply with a legal obligation, or exercise free speech rights.

Right to Correct. If you think our information about you is wrong, you can ask us to fix it.

Right to Opt-Out of Sale. We don’t sell personal information, so there’s nothing to opt out of.

Right to Limit Use of Sensitive Personal Information. We don’t collect sensitive personal information as defined under CPRA (Social Security numbers, precise geolocation, biometric data, private communication contents). This right doesn’t apply.

Non-Discrimination. We won’t discriminate against you for exercising any of these rights. You won’t be charged different prices, receive different service quality, or be denied service.

To exercise your California privacy rights, call us at (951) 799-7512 or email info@junkremoval-hemet.com. We’ll verify your identity—usually by confirming the phone number or name associated with your previous interaction—before processing anything. We respond within the timeframe required by California law.

Data Retention

We keep your information only as long as it serves a purpose.

  • Contact form and service data. Retained for the duration of your customer relationship and a reasonable period afterward for business records and legal purposes—typically two to five years.
  • Text message threads. Retained for a similar period, then deleted.
  • Usage data. Anonymized analytics data may be kept indefinitely for trend analysis, but it can never identify you.

When information is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our services aren’t for anyone under 16. We don’t knowingly collect personal information from children. If we learn we’ve inadvertently received such information, we’ll delete it immediately. If you believe this has happened, contact us right away.

Third-Party Links

Our website contains links to other sites—local charities like Angel View and the Salvation Army, government resources like the Riverside County Department of Waste Resources, and business tools like WordPress.org. When you click those links and leave our site, you’re subject to that third party’s privacy practices. We have no control over them and accept no responsibility. Read their privacy policies.

Changes to This Privacy Policy

We may update this policy. When we do, we’ll post the new version here and update the “Last Updated” date. If changes are significant, we’ll place a notice on our homepage for a reasonable period. Your continued use of our site or communication with us after changes are posted means you accept the updated policy.

 Contact Us

The best way to reach us about privacy matters is the same way you reach us for a junk removal quote: pick up the phone.

We’re real people. We live here in Hemet. If you have a privacy question, a data request, or just want to verify something, call. A person answers.